This request form is the only contact route on the site, and it reaches a person. Use it to book a sweep, an inspection, a repair or appliance service, and use it equally for a correction to a page, an accessibility barrier, a privacy request or a complaint: there is no separate address for those, because publishing one that nobody watches would be worse than pointing everything at the route that works. The fields asking about the appliance, the fuel and when it was last serviced are the ones that make a request routable, so they are worth a moment even when you are not sure of the answer. If what is happening right now is a chimney fire, a carbon monoxide alarm, a smell of gas or a room filling with smoke, close this page: leave the building and call 911 or your gas utility from outside.
Before you request chimney service, check the alarms.
Vermont requires carbon monoxide alarms in the vicinity of any bedrooms for all new dwellings and for dwellings that are sold or transferred. Alarms installed or replaced after July 1, 2005 must be wired directly to the building's electrical service with a battery backup, and one- and two-family homes may use a plug-in alarm with battery backup.
A sweep or an inspection is a good moment to test them. Press the test button on each alarm, check the date printed on the back, and write down which ones are hardwired. Tell the technician what you found when they arrive, and mention any alarm that has sounded since the last service, even briefly. Replace a unit whose printed date has passed, and never remove a battery to silence a nuisance alarm.
Source: Vermont Division of Fire Safety, Carbon Monoxide (CO) Alarms. Checked September 26, 2026.
Why the form asks each question
Most service forms collect a name and a postcode, then phone you to find out what should have been asked. These are the fields that avoid that call.
| Field | What it decides | If you are unsure |
|---|---|---|
| Service needed | Which technician and which visit length | Choose the closest; describe it below |
| Appliance or system | Which equipment and which parts are carried | Photograph the appliance and its connection |
| Fuel | Whether this is creosote, fly ash or combustion work | Choose not sure: it is a real option |
| Last serviced | How much deposit to expect, and the visit length | An approximate answer beats a blank |
| Timing | Where the request sits in the queue | Be honest, not urgent by default |
| Property | Access, tenant coordination, and who signs | Say if you are buying or selling |
| Stop-use question | Whether this is a booking at all, or a 911 call | If any apply, call from outside first |
| Town | Which company serves you, and any travel | Choose other and name it below |
Common questions about request service
Is this the right place for a correction?+
Yes. Name the page and the issue. A factual correction changes the page and its review date, and recurring error classes become checks, not one-off fixes.
Is this the right place for a privacy request?+
Yes. Describe enough for us to find the record: the town and approximate date are commonly enough. The privacy policy sets out what is held and for how long.
Can I report an accessibility problem here?+
Please do. Include the page address, what you were trying to do, what happened, and what you are using. Accessibility barriers are treated as defects instead of feature requests.
What happens after I submit?+
The request is stored, a notification is sent, and it is passed to an independent qualified company serving your town so they can contact you about the work.
Why does the form ask about the appliance?+
Because it decides which technician and which equipment. Along with the fuel and the last service date, it is the difference between a productive first visit and a phone call to establish what should have been asked.
What if I am not sure about a field?+
Every dropdown has a not-sure option and the description box takes the rest. An approximate answer is far more useful than a blank.
Does submitting this contact emergency services?+
No. The form does not reach 911, the fire department or your gas utility, and nobody monitors submissions continuously. For anything happening now, call from outside the building.
Will I be added to a mailing list?+
No. Asking for a quote does not sign you up for anything, and the consent checkbox covers being contacted about this request and nothing else.
Why is there a verification step?+
To keep automated submissions out. If it prevents you from submitting, it is a third-party component and we do not control its accessibility, say so and we will take the request another way.
Can I send photographs now?+
Not through this form. The company will ask for them if they help, after initial contact. Take them from the ground and from inside; never from a roof or beside a damaged stack.
How long until someone contacts me?+
It depends on the season, and the fall is much busier than the summer. If your situation is a stop-use one, say so in the urgency question so it is visible immediately.
Do you charge for the request?+
No. Any charge is for work you agree with the company that attends, and that arrangement is between you and them.